Senior Travel Counselor
Company Name:
Carlson Companies
Senior Travel Counselor
Job ID # 29761
Position Title Senior Travel Counselor
Location SC - Fort Jackson
Functional Area Travel counselor
Business Unit Carlson Wagonlit Travel
Employment Type Full Time Regular
Education Required C - HS Graduate or Equivalent
Experience Required 3 - 5 years
Relocation Provided No
Position Description
CWT is seeking an experienced Senior Travel Counselor for our Ft. Jackson on-site location. Individual will be responsible for the successful completion of travel arrangements within CWT and client guidelines meeting the standard of excellent customer service.
This is an office based position and telecommute is not an option.
Creates domestic reservations for clients to include air, hotel, rail and ground transportation.
May create single destination international itineraries to major international destinations.
Advise clients of international travel requirements such as visas, passports immunizations, etc.
Supports one of more accounts. Solves typical travel related problems consistently.
Operates within detailed procedures under minimal supervision.
Interacts with travel or travel arranger and provides 1st level of support for customer service and technical issues.
Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients' travel policy utilizing available resources, including but not limited to online resources, to ensure compliance with client's travel policy.
Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.
Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work and attendance.
Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
Maintains a working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Performs other duties as assigned.
Position Requirements
Minimum 2 years travel counselor experience.
Excellent industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail and ground transportation.
Knowledge of ticketing procedures.
Sabre experience required.
Government travel experience a plus.
Ability to meet and maintain required performance standards.
Excellent customer service and communication skills required.
Ability to work 7:30am to 4PM, Monday to Friday.
CWT is an Affirmative Action/Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.Estimated Salary: $20 to $28 per hour based on qualifications.
Carlson Companies
Senior Travel Counselor
Job ID # 29761
Position Title Senior Travel Counselor
Location SC - Fort Jackson
Functional Area Travel counselor
Business Unit Carlson Wagonlit Travel
Employment Type Full Time Regular
Education Required C - HS Graduate or Equivalent
Experience Required 3 - 5 years
Relocation Provided No
Position Description
CWT is seeking an experienced Senior Travel Counselor for our Ft. Jackson on-site location. Individual will be responsible for the successful completion of travel arrangements within CWT and client guidelines meeting the standard of excellent customer service.
This is an office based position and telecommute is not an option.
Creates domestic reservations for clients to include air, hotel, rail and ground transportation.
May create single destination international itineraries to major international destinations.
Advise clients of international travel requirements such as visas, passports immunizations, etc.
Supports one of more accounts. Solves typical travel related problems consistently.
Operates within detailed procedures under minimal supervision.
Interacts with travel or travel arranger and provides 1st level of support for customer service and technical issues.
Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients' travel policy utilizing available resources, including but not limited to online resources, to ensure compliance with client's travel policy.
Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.
Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work and attendance.
Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
Maintains a working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Performs other duties as assigned.
Position Requirements
Minimum 2 years travel counselor experience.
Excellent industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail and ground transportation.
Knowledge of ticketing procedures.
Sabre experience required.
Government travel experience a plus.
Ability to meet and maintain required performance standards.
Excellent customer service and communication skills required.
Ability to work 7:30am to 4PM, Monday to Friday.
CWT is an Affirmative Action/Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
