Membership Service Representative
4.
1 Columbia, SC Columbia, SC Full-time Full-time $15 an hour $15 an hour 3 days ago 3 days ago 3 days ago Position Classification:
Fulltime; M-F; $15.
00 hour plus benefits and variable pay General Functions:
Responsible for ensuring accurate membership records in MTS, validating rates for charging, and collecting fees for pay-for-service members.
Communicate with new, existing, and departing participants.
Answer questions about enrollment, charges, and Parent Portal.
Enroll eligible participants in a proper subsidy program.
Customer Retention and Recruitment.
Job
Responsibilities:
Assist parents/guardians with accounts Set & verify customer's rate Enroll customers in eligible subsidies Collections and dis-enrollments Manage MTS accounts Communicate with parents in meetings and via phone and email regarding enrollment and balances Produce statements & reports Assist at sites as requested Call Withdrawals Weekly Pull Pending Enrollments Weekly Use Saving Tools to Retain Members Monitor Account Balances Daily Notate accounts after each call Communicate with Parents regarding their enrollment Avoid Delinquent Accounts past two weeks Other duties as requested or assigned Required Experience/Education:
A high school diploma or equivalent and experience with customer service and account management; or an equivalent combination of education and experience is required.
Associates Degree or higher preferred Skills, Knowledge, and Abilities:
Ability to Speak and Read Spanish clearly and fluently (Bilingual) is a preferred Understand Organization's philosophy, vision, and goals Deal diplomatically with the general public Project a professional demeanor Demonstrate strong interpersonal, customer service, typing, and computer skills Read and write in English and use arithmetic skills to accurately complete daily assignments.
Strong written, verbal, and interpersonal communication skills to effectively communicate with management, co-workers, and customers.
Ability to analyze and solve problems in a constantly changing and high-pressured work environment.
Strong computer skills, including Microsoft Office.
Understand the knowledge to Retain Members Work with parents to avoid disenrollment.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Columbia, SC Columbia, SC Full-time Full-time $15 an hour $15 an hour 3 days ago 3 days ago 3 days ago Position Classification:
Fulltime; M-F; $15.
00 hour plus benefits and variable pay General Functions:
Responsible for ensuring accurate membership records in MTS, validating rates for charging, and collecting fees for pay-for-service members.
Communicate with new, existing, and departing participants.
Answer questions about enrollment, charges, and Parent Portal.
Enroll eligible participants in a proper subsidy program.
Customer Retention and Recruitment.
Job
Responsibilities:
Assist parents/guardians with accounts Set & verify customer's rate Enroll customers in eligible subsidies Collections and dis-enrollments Manage MTS accounts Communicate with parents in meetings and via phone and email regarding enrollment and balances Produce statements & reports Assist at sites as requested Call Withdrawals Weekly Pull Pending Enrollments Weekly Use Saving Tools to Retain Members Monitor Account Balances Daily Notate accounts after each call Communicate with Parents regarding their enrollment Avoid Delinquent Accounts past two weeks Other duties as requested or assigned Required Experience/Education:
A high school diploma or equivalent and experience with customer service and account management; or an equivalent combination of education and experience is required.
Associates Degree or higher preferred Skills, Knowledge, and Abilities:
Ability to Speak and Read Spanish clearly and fluently (Bilingual) is a preferred Understand Organization's philosophy, vision, and goals Deal diplomatically with the general public Project a professional demeanor Demonstrate strong interpersonal, customer service, typing, and computer skills Read and write in English and use arithmetic skills to accurately complete daily assignments.
Strong written, verbal, and interpersonal communication skills to effectively communicate with management, co-workers, and customers.
Ability to analyze and solve problems in a constantly changing and high-pressured work environment.
Strong computer skills, including Microsoft Office.
Understand the knowledge to Retain Members Work with parents to avoid disenrollment.
Estimated Salary: $20 to $28 per hour based on qualifications.
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