Customer Service Advocate II
3.
8 Columbia, SC Columbia, SC Full-time Full-time $16.
50 an hour $16.
50 an hour Logistics:
This position is full-time (40 hours/week) Monday-Friday in a typical office environment.
Employees are required to have the flexibility to work any 8-hour shift scheduled between the hours of 8:
00 AM - 6:
00 PM.
Training will be Monday - Friday, 8:
00 AM -4:
30/5:
00 PM for approximately 6-8 weeks.
This role is located on-site in Columbia, SC.
What You'll Do:
Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written web, or walk-in inquiries.
Handles situations that may require adaptation of response or extensive research.
Accurately documents inquiries.
Initiate or process adjustments or perform other research to resolve inquiries.
Coordinate with other departments to resolve problems.
Respond to, research and/or assist with priority inquiries and special projects as management requires.
Provide feedback to management regarding customer problems, questions, and needs.
Maintain accurate records on complaints and/or other customer comments and make recommendations for management changes.
Follows through on complaints until resolved or reports to management as needed.
Maintain basic knowledge of quality work instructions and company policies.
Assists with process improvements by recommending changes in procedures and techniques discovered during daily operations.
Maintains all departmental productivity, quality, and timeliness standards.
Assist with the training of new employees and cross-training of coworkers.
To Qualify for This Position, You'll Need:
High School Diploma or Equivalent 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
Microsoft Office.
Excellent verbal and written communication skills.
Proficient spelling, punctuation, and grammar.
Strong human relations and organizational skills.
Ability to handle high-stress situations.
Good judgment.
Ability to handle confidential or sensitive information with discretion.
Ability to learn and operate multiple computer systems effectively and efficiently.
We Prefer That You Have The Following:
Associate's Degree.
3 years of customer service or call center experience.
Our comprehensive benefits package includes the following:
401(k) retirement savings plan with company match Fantastic health plans and free vision coverage Life insurance Paid annual leave -- the longer you work here, the more you earn Nine paid holidays On-site cafeterias and fitness centers in significant locations Wellness programs and a healthy lifestyle premium discount Tuition assistance Service Recognition What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications.
This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
Job Type:
Full-time Pay:
$16.
50 per hour Expected hours:
No more than 45 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person COVID-19 considerations:
Mask required in building and COVID vaccination required Ability to commute/relocate:
Columbia, SC 29229:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Columbia, SC Columbia, SC Full-time Full-time $16.
50 an hour $16.
50 an hour Logistics:
This position is full-time (40 hours/week) Monday-Friday in a typical office environment.
Employees are required to have the flexibility to work any 8-hour shift scheduled between the hours of 8:
00 AM - 6:
00 PM.
Training will be Monday - Friday, 8:
00 AM -4:
30/5:
00 PM for approximately 6-8 weeks.
This role is located on-site in Columbia, SC.
What You'll Do:
Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written web, or walk-in inquiries.
Handles situations that may require adaptation of response or extensive research.
Accurately documents inquiries.
Initiate or process adjustments or perform other research to resolve inquiries.
Coordinate with other departments to resolve problems.
Respond to, research and/or assist with priority inquiries and special projects as management requires.
Provide feedback to management regarding customer problems, questions, and needs.
Maintain accurate records on complaints and/or other customer comments and make recommendations for management changes.
Follows through on complaints until resolved or reports to management as needed.
Maintain basic knowledge of quality work instructions and company policies.
Assists with process improvements by recommending changes in procedures and techniques discovered during daily operations.
Maintains all departmental productivity, quality, and timeliness standards.
Assist with the training of new employees and cross-training of coworkers.
To Qualify for This Position, You'll Need:
High School Diploma or Equivalent 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
Microsoft Office.
Excellent verbal and written communication skills.
Proficient spelling, punctuation, and grammar.
Strong human relations and organizational skills.
Ability to handle high-stress situations.
Good judgment.
Ability to handle confidential or sensitive information with discretion.
Ability to learn and operate multiple computer systems effectively and efficiently.
We Prefer That You Have The Following:
Associate's Degree.
3 years of customer service or call center experience.
Our comprehensive benefits package includes the following:
401(k) retirement savings plan with company match Fantastic health plans and free vision coverage Life insurance Paid annual leave -- the longer you work here, the more you earn Nine paid holidays On-site cafeterias and fitness centers in significant locations Wellness programs and a healthy lifestyle premium discount Tuition assistance Service Recognition What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications.
This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
Job Type:
Full-time Pay:
$16.
50 per hour Expected hours:
No more than 45 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person COVID-19 considerations:
Mask required in building and COVID vaccination required Ability to commute/relocate:
Columbia, SC 29229:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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