SIMNJP00025366 Help Desk Technician
Company Name:
CCSI INC
Id : 53963
Date Created : 7/9/2014 12:24:09 PM
Location/City : SC - Columbia
Area Code : 803
Job Type : Contract
Recruiter Name : Nicholas St Pierre
Recruiter Email :
SIMNJP00025366 Help Desk Technician
Location: Columbia, SC
Length: 6 Months
If interested, please send resume to
Description:
The qualified individual must be able to clearly communicate via phone, email and instant messaging with end users and the Network Administrator. The Help Desk Technician will serve as the initial point of contact for resolutions of desktop/laptop related problems physically in our Columbia office and remotely in our Fairfax and Houston offices. Candidates must have experience troubleshooting, researching, diagnosing, documenting, and resolving technical issues surrounding Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment physically and via telephone.
SCOPE:
The Help Desk Technician fields all Help Desk calls and emails user base and creates the initial record of the request; resolves all Level One end-user problems over the phone; passes all Level Two requests on to the Network Administrator; assisting with directing users to Atos when appropriate as well as contacting third-party vendors for warranty service repair.
KEY DUTIES AND
Responsibilities:
Identifies, diagnoses, and resolves Level One problems for users of personal computer software and hardware, Pace/Siemens network/servers, the Internet, and communicates solutions to end-users.
Provides one-on-one end-user problem resolution over the phone for Pace approved Personal Computer (PC) software, directs users to Atos when appropriate.
Images, delivers sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals. This includes mapping network drives, printers, shared mailboxes, etc.
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and server, e-mail, Internet, and local-area network access problems
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.
Assists Network Administrator in creating materials for end-user frequently asked questions (FAQs).
EMPLOYMENT STANDARDS
Ability To:
Deliver technical customer support over the phone; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between Level One and Level Two end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population, and be confident with supporting upper level management.
SKILLS/REQUIREMENTS:
Candidates/incumbents must meet the minimum qualifications as detailed below, or file for equivalency. Equivalency decisions are made on the basis of a combination of education and experience that would likely provide the required knowledge and abilities. If requesting consideration on the basis of equivalency, an Equivalency Application is required at the time of interest in a position (equivalency decisions are made by Human Resources, in coordination with the department where the vacancy exists, if needed.)
MINIMUM
Qualifications:
Minimum one-year technical support/help desk experience.
Must be friendly, approachable and prepared to help others as needed in a timely manner.
Excellent communication skills.
Ability to use and support proprietary software and systems.
Ability to multi-task in a continually changing and fast paced work environment.
Must be self-motivated and have the ability to complete work tasks with minimal supervision.
Must be very organized and methodical.
Must have experience working with the Windows family of operating systems.
Must have a basic understanding of Windows Server family of operating systems.
Must have an understanding of network concepts.
Ability to analyze and troubleshoot to reach sound conclusions
Professional telephone voice and excellent customer service skills required.
Ability to communicate effectively by translating technical terms to individuals with minimal technical knowledge to reach a common understanding and client resolution.Estimated Salary: $20 to $28 per hour based on qualifications.
CCSI INC
Id : 53963
Date Created : 7/9/2014 12:24:09 PM
Location/City : SC - Columbia
Area Code : 803
Job Type : Contract
Recruiter Name : Nicholas St Pierre
Recruiter Email :
SIMNJP00025366 Help Desk Technician
Location: Columbia, SC
Length: 6 Months
If interested, please send resume to
Description:
The qualified individual must be able to clearly communicate via phone, email and instant messaging with end users and the Network Administrator. The Help Desk Technician will serve as the initial point of contact for resolutions of desktop/laptop related problems physically in our Columbia office and remotely in our Fairfax and Houston offices. Candidates must have experience troubleshooting, researching, diagnosing, documenting, and resolving technical issues surrounding Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment physically and via telephone.
SCOPE:
The Help Desk Technician fields all Help Desk calls and emails user base and creates the initial record of the request; resolves all Level One end-user problems over the phone; passes all Level Two requests on to the Network Administrator; assisting with directing users to Atos when appropriate as well as contacting third-party vendors for warranty service repair.
KEY DUTIES AND
Responsibilities:
Identifies, diagnoses, and resolves Level One problems for users of personal computer software and hardware, Pace/Siemens network/servers, the Internet, and communicates solutions to end-users.
Provides one-on-one end-user problem resolution over the phone for Pace approved Personal Computer (PC) software, directs users to Atos when appropriate.
Images, delivers sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals. This includes mapping network drives, printers, shared mailboxes, etc.
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and server, e-mail, Internet, and local-area network access problems
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.
Assists Network Administrator in creating materials for end-user frequently asked questions (FAQs).
EMPLOYMENT STANDARDS
Ability To:
Deliver technical customer support over the phone; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between Level One and Level Two end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population, and be confident with supporting upper level management.
SKILLS/REQUIREMENTS:
Candidates/incumbents must meet the minimum qualifications as detailed below, or file for equivalency. Equivalency decisions are made on the basis of a combination of education and experience that would likely provide the required knowledge and abilities. If requesting consideration on the basis of equivalency, an Equivalency Application is required at the time of interest in a position (equivalency decisions are made by Human Resources, in coordination with the department where the vacancy exists, if needed.)
MINIMUM
Qualifications:
Minimum one-year technical support/help desk experience.
Must be friendly, approachable and prepared to help others as needed in a timely manner.
Excellent communication skills.
Ability to use and support proprietary software and systems.
Ability to multi-task in a continually changing and fast paced work environment.
Must be self-motivated and have the ability to complete work tasks with minimal supervision.
Must be very organized and methodical.
Must have experience working with the Windows family of operating systems.
Must have a basic understanding of Windows Server family of operating systems.
Must have an understanding of network concepts.
Ability to analyze and troubleshoot to reach sound conclusions
Professional telephone voice and excellent customer service skills required.
Ability to communicate effectively by translating technical terms to individuals with minimal technical knowledge to reach a common understanding and client resolution.Estimated Salary: $20 to $28 per hour based on qualifications.
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