Supervisory IT Specialist (Custspt)
The purpose of the position is to serve as a Supervisor IT Specialist for the customer support staff and report directly to the OI&T Area Manager for VA Columbia, Southeast District, Territory 2. The Supervisory Information Technology Specialist serves within the OI&T under the supervision of the Area Manager and is responsible for exercising full supervisory, technical, and administrative responsibilities for planning, developing, implementing, executing, and evaluating the Information Technology (IT) Program for all three administrations, Veteran Healthcare Administration, Veterans Benefits Administration and National Cemetery and VA Central Office. As a first level supervisor, incumbent manages the day-to-day operations to ensure specific needs of the customers are met in a timely manner and in compliance with OIT policy and procedures. The Supervisory IT Specialist serves as the senior technical specialist for all customer service problems and as the focal point for the installation of hardware and software and incident resolution. The duties of this position include, but are not limited to:
Performing configuration management assignments to formally document and control the functional and physical characteristics of a system, or product during its life cycle. Identifying and tracking modifications required to enhance and maintain the installed hardware and software configuration of assigned systems. Providing guidance to project managers and other IT representatives on how to integrate services. Supervising a staff of employees to accomplish the work of the organizational unit. Providing a full range of IT hardware and software support to end users. Establishing guidelines and performance expectations for staff. Providing managerial oversight for the acquisition, installation, support and implementation of Wide Area Network systems and applications. Analyzing and coordinating all major facility hardware acquisitions and ensures compliance with District and national procurement directives and procedures. Work Schedule:
Monday - Friday 8:
00am - 4:
30pm local time/All Shifts Compressed/Flexible:
Not Available Telework:
Discretion of Area Manager Virtual:
This is not a virtual position - Position is located at a VA Facility Position Description/PD#:
Supervisory IT Specialist (Custspt)/PD15299A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/11/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factor:
Demonstrated experience overseeing daily IT operations, and monitoring IT staff and functions You may qualify based on your experience as described below:
You will be rated on the following Competencies for this position:
Specialized
Experience:
Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-11) that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. This type of experience would reflect demonstrated accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques and would include:
Applying knowledge of a wide range of computer techniques, requirements, methods, sources and procedures to perform a variety of assignments; Planning work to be accomplished by subordinates, setting priorities and scheduling completion; Performing personnel supervisory functions for subordinate employees to include:
establishing performance standards, evaluating subordinate's performance, administering leave, selecting employees for vacant positions, initiating disciplinary actions, etc.; Managing IT and Telecommunication projects of different scope, and complexity; Analyzing LAN/WAN and Telecommunication systems malfunctions for major center-wide systems and takes whatever action is required to remedy or effect system recovery; Applying knowledge of customer support/data management/maintenance and service principles, methods, and practices sufficient to evaluate alternative approaches and recommend solutions to problems, and effectively manage customer support resources. Preferred Certification:
Applicant should have ITIL Foundations (v3 or 2011), CompTIA A+, Network+, and Security
certifications. Please provide a copy of each certification in your resume packet In addition to the experience/education described above, you must have IT-related experience demonstrating each of the four competencies listed below which must be supported by your resume and other application materials. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Analytical ThinkingCommunicationsLead or SuperviseOperations SupportPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, regularly moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Performing configuration management assignments to formally document and control the functional and physical characteristics of a system, or product during its life cycle. Identifying and tracking modifications required to enhance and maintain the installed hardware and software configuration of assigned systems. Providing guidance to project managers and other IT representatives on how to integrate services. Supervising a staff of employees to accomplish the work of the organizational unit. Providing a full range of IT hardware and software support to end users. Establishing guidelines and performance expectations for staff. Providing managerial oversight for the acquisition, installation, support and implementation of Wide Area Network systems and applications. Analyzing and coordinating all major facility hardware acquisitions and ensures compliance with District and national procurement directives and procedures. Work Schedule:
Monday - Friday 8:
00am - 4:
30pm local time/All Shifts Compressed/Flexible:
Not Available Telework:
Discretion of Area Manager Virtual:
This is not a virtual position - Position is located at a VA Facility Position Description/PD#:
Supervisory IT Specialist (Custspt)/PD15299A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/11/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factor:
Demonstrated experience overseeing daily IT operations, and monitoring IT staff and functions You may qualify based on your experience as described below:
You will be rated on the following Competencies for this position:
Specialized
Experience:
Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-11) that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. This type of experience would reflect demonstrated accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques and would include:
Applying knowledge of a wide range of computer techniques, requirements, methods, sources and procedures to perform a variety of assignments; Planning work to be accomplished by subordinates, setting priorities and scheduling completion; Performing personnel supervisory functions for subordinate employees to include:
establishing performance standards, evaluating subordinate's performance, administering leave, selecting employees for vacant positions, initiating disciplinary actions, etc.; Managing IT and Telecommunication projects of different scope, and complexity; Analyzing LAN/WAN and Telecommunication systems malfunctions for major center-wide systems and takes whatever action is required to remedy or effect system recovery; Applying knowledge of customer support/data management/maintenance and service principles, methods, and practices sufficient to evaluate alternative approaches and recommend solutions to problems, and effectively manage customer support resources. Preferred Certification:
Applicant should have ITIL Foundations (v3 or 2011), CompTIA A+, Network+, and Security
certifications. Please provide a copy of each certification in your resume packet In addition to the experience/education described above, you must have IT-related experience demonstrating each of the four competencies listed below which must be supported by your resume and other application materials. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Analytical ThinkingCommunicationsLead or SuperviseOperations SupportPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, regularly moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
2210 Information Technology Management - Salary Range:
$76,721 to $99,741 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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