Call Center Representative





Patricia Allen-Jackson



5812 N Main Street                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Columbia,
SC 29203         757-581-3910        patriciacartera1@yahoo.com



__________________________________________________________________________________



SUMMARY
OF QUALIFICATIONS:




  • Works
    well independently or in a team setting

  • Proficient
    use of Microsoft Office and other software such as Lotus and Same time
    Messaging

  • Ability
    to prioritize and remain focused on the essence of an issue

  • Skilled
    at learning new concepts quickly while working well under pressure









 



EXPERIENCE:



Pilot/Flying J                                                                                         
                                   Columbia,
SC 



Cashier                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
May 2012 – present




  • Provide
    customers with fast and friendly service in food service and at the sales
    counter

  • Operate
    cash register utilizing attention to detail

  • Maintain
    overall appearance and cleanliness of the store

  • Create
    weight tickets for truckers

  • Make
    copies and send faxes











 



BT Conference                                                                                                                     
Chesapeake, VA



Customer Service & Sales Consultant                                                                        
May 2006 – 
Nov 2011




  • Resolved
    customer inquiries as an inbound call center representative

  • Achieved
    an average of 47% over sales quota as a sales consultant

  • Explain
    and sell products and services to new and existing customers

  • Developed
    strategies for efficient ways to promote sales and growth with supervisory
    staff  including user friendly sales
    tracker

  • Trained
    team members on  new products during
    weekly meetings

  • Organized
    new employee training materials













 



Cendant
Care Rental Group                         
                                                                   Virginia
Beach, VA



Account Representative                                                                                       
Feb 2005 – May 2006 




  • Handled customer inquiries in an inbound call center

  • Access
    and update customer accounts through computer based systems

  • Participant of a mentor program assisting new hires
    in initial adjustment phase

  • Ensured that teams were reaching quota each month
    through training and motivation

  • Managed weekly meetings to discuss goals, successes,
    and areas of improvement

  • Met with representatives individually to set monthly
    sales goals













 



Portfolio
Recovery Associates                                                                                            
        Norfolk, VA



Debt Collector                                                                                                                
April 2004 – Feb 2005




  • Performed
    collection tasks for defaulted accounts after 1 year of inactivity

  • Collection
    on a variety of accounts ranging from car loans, repossessions, utility bills,
    credit cards, etc.

  • Successfully
    reached and exceeded monthly goals resulting in incentives

    • Successfully
      maintained a rolling average of $13,000 in a three month period

    • Knowledge
      of  the Federal Debt Collections
      Practices Act













 





EDUCATION:



Widefield High School                                                                                                            
Widefield, CO



H.S.
Diploma                                                                                                                   June
1994

 

 











 













 








 





 



 



 

  • ID#: 68988
  • Location: Columbia, SC , 29203

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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