Call Center Representative





Patricia Allen-Jackson



5812 N Main Street                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Columbia,
SC 29203         757-581-3910        patriciacartera1@yahoo.com



__________________________________________________________________________________



SUMMARY
OF QUALIFICATIONS:




  • Works
    well independently or in a team setting

  • Proficient
    use of Microsoft Office and other software such as Lotus and Same time
    Messaging

  • Ability
    to prioritize and remain focused on the essence of an issue

  • Skilled
    at learning new concepts quickly while working well under pressure









 



EXPERIENCE:



Pilot/Flying J                                                                                         
                                   Columbia,
SC 



Cashier                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
May 2012 – present




  • Provide
    customers with fast and friendly service in food service and at the sales
    counter

  • Operate
    cash register utilizing attention to detail

  • Maintain
    overall appearance and cleanliness of the store

  • Create
    weight tickets for truckers

  • Make
    copies and send faxes











 



BT Conference                                                                                                                     
Chesapeake, VA



Customer Service & Sales Consultant                                                                        
May 2006 – 
Nov 2011




  • Resolved
    customer inquiries as an inbound call center representative

  • Achieved
    an average of 47% over sales quota as a sales consultant

  • Explain
    and sell products and services to new and existing customers

  • Developed
    strategies for efficient ways to promote sales and growth with supervisory
    staff  including user friendly sales
    tracker

  • Trained
    team members on  new products during
    weekly meetings

  • Organized
    new employee training materials













 



Cendant
Care Rental Group                         
                                                                   Virginia
Beach, VA



Account Representative                                                                                       
Feb 2005 – May 2006 




  • Handled customer inquiries in an inbound call center

  • Access
    and update customer accounts through computer based systems

  • Participant of a mentor program assisting new hires
    in initial adjustment phase

  • Ensured that teams were reaching quota each month
    through training and motivation

  • Managed weekly meetings to discuss goals, successes,
    and areas of improvement

  • Met with representatives individually to set monthly
    sales goals













 



Portfolio
Recovery Associates                                                                                            
        Norfolk, VA



Debt Collector                                                                                                                
April 2004 – Feb 2005




  • Performed
    collection tasks for defaulted accounts after 1 year of inactivity

  • Collection
    on a variety of accounts ranging from car loans, repossessions, utility bills,
    credit cards, etc.

  • Successfully
    reached and exceeded monthly goals resulting in incentives

    • Successfully
      maintained a rolling average of $13,000 in a three month period

    • Knowledge
      of  the Federal Debt Collections
      Practices Act













 





EDUCATION:



Widefield High School                                                                                                            
Widefield, CO



H.S.
Diploma                                                                                                                   June
1994

 

 











 













 








 





 



 



 

  • ID#: 68988
  • Location: Columbia, SC , 29203

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Call Center Phone Sales
Hilton Head Island, SC Marriott Vacations Worldwide
Call Center Specialist
Greenville, SC Greenville Health System
Call Center Supervisor - Collections
Charleston, SC iQor
Call Center Security Officer (PT) Columbia, SC
West Columbia, SC Allied Universal
Call Center Security Officer (PT) Columbia, SC
Lexington, SC Allied Universal
Customer Care Center Representative I Job
Columbia, SC First Citizens Bank