Training, coachong, career development
113 Trillium Rd
Columbia, SC 29229
A results oriented leader with a proven record of developing business and leading teams that consistently produce quality results. Seeking a career within a progressive organization, which will offer the opportunity to demonstrate core competencies, which include:
Building a team that effectively supports client programs, products and services.Driving the development of superior service and high performanceLeading workflow distribution and overall management to ensure metric adherenceHiring, training/developing, motivating, coaching, evaluating and retaining qualified staff
Richland School District Two, Columbia, S.C. 8/2009- Present
As a substitute teacher I'm responsible for providing instruction, managing the classroom
Environment and promoting student learning in the absence of the regular classroom teacher. I have to implement teacher lesson plans, assign student class work and homework, and maintain classroom control and discipline. As a substitute teacher I must also complete a daily report of evaluation to communicate any pertinent information resulting from the day's events.
Affordable Suites Deluxe Hotel, Columbia, S.C 9/2010- Present
Front Desk Clark/Customer Service
As a front desk Clark I'm responsible for communicated with guest as they check in and out. I'm responsible for processing invoice and resolving problems with guest and outside vendors. Responsible for required payments and reimbursement, as well as inputting data into Novexsys Property Management System. And perform other duties as assigned.
Time Warner Cable, Columbia, S.C. 4/2004 – 6/2006
Sales and Retention Specialist
Provides high quality customer service through inbound transmission within a high volume central processing call center. Served in a specialist capacity in the area of sales and retention. Responded to customer calls and inquires regarding product orders. Collected customer demographics and payments on orders placed. Kept apprised of products, services, promotions and warranties. Expedited and facilitated the escalation of customer service issues.
Tri-Transit-Logistics, West Columbia, S.C. 2/1998 – 8/2004
Managing daily merchandising and personnel for transportation brokerage. Oversaw labor supply and services contracts. Negotiated all purchases and sales contracts with exporters. Expanded business by developing new customers across states. Quantify and manage all risk aspects for commodities and negotiate all transport arrangements. Represent and sell transfer services to various large customers that use one or more transfer points. Developed marketing strategies, package transit transfer loading/unloading rates and stations.
K & W Recycling, Cayce, S.C. 5/1995 – 1/1998
Accounting Assistant – Supervisor
Provide information to different companies on equipment and material prices. Keyed in daily reports for payroll. Responsible for accounts receivable and handled payments for vendors. Handled all bank related functions, i.e. deposits, vault, payroll, account balancing. Assisting with performance related issues including documentation and coaching. Handled supervisor calls; solve problems using good judgment and decision-making skills.
Columbia Junior College, Columbia, S.C. 1984 – 1985
REFERENCES AVAILABLE UPON REQUEST