Customer Service/Receptionist/Child Care

Suzanne V. Lawler 

2025 Main Street, Columbia, SC 29201  (803) 363-6254 zanna1010@gmail.com.com

 

Job Skills

Patience, attentiveness, strong communication skills, knowledge of product, ability to use positive language, acting skills, time management, ability to “read” customers, A calming presence, Goal Oriented Focus, Ability to handle surprises, Persuasion skills, Tenacity, closing ability, typing and data entry skills and willingness to learn!

 

EMPLOYMENT:  

 

 2004-2011                               Joseph Duc                                               Charleston, SC

 Live-In-Caregiver                                                                                                        

  • Plan, arrange and serve meals and carry out other cleaning duties. 
  • Oversee and care for clients in employer’s home and lived at employer’s residence. 
  • Kept records of everyday activities and arranged appointments for clients

 2000-2004                                SCE&G                                                 Charleston, SC                                           

Customer Relations Specialist                                                                                           

  • Investigated customer complaints concerning bills, credit and service, discussed credit history and set-up payment arrangements.
  • Use the most appropriate way to communicate with different behavior types on telephone. Maintained high standards of excellence in customer service.
  • Display time flexibility towards shifts as per work floor requirements

 1999-2000                                     Trident Technical College                      Charleston, SC       

 Examiner/Receptionist                                                                                                      

          Administered college placement exams.

  • Applied the proper telephone etiquette to satisfy various customer situations.
  • Use effective approach to handle telephone task like call transfer, taking messages, call backs, hold, interruptions and unintentional disconnects

 1996-1998                                   Joseph Land Group                                      Charleston, SC       

Account Executive/Safety Compliance Coordinator                                          

    Perfomed calculating, posting and verifying duties to obtain financial data for use in maintaining accounting records.

  • Computed and recorded charges, refunds, cost of lost or damaged goods, freight charges

       and rentals.

  • Typed vouchers, invoices, checks, account statements, reports and others records, using

        typewriter or computer.

 EDUCATION:   

 1993-1996                       Trident Technical College                                    Charleston, SC                                            

Certificate -Microcomputer Business Applications                                     

 

1980                               St Andrews High School                                      Charleston, SC

High School Diploma   

References : Furnished upon request

  • ID#: 74105
  • Location: Columbia, SC , 29201

Don't Be Fooled

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  • If an offer sounds too good to be true, it is. Walk away!

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