Administrative Assistant, Front Desk Receptionist, Customer Service

Diane Russell-Horn

620 Bluff Pointe

Columbia, SC 29212




Summary of Qualifications

Diligent and detail oriented business professional with a solid background in administrative work, medical office, customer service, and travelProficient in all aspects of a business office.  Exceptional at building client relationships and delivering excellent customer service.  Extremely self-motivated, hard working and thrives in a fast paced environment.  Possesses excellent work and business ethics.  Expert in travel arrangements, meeting and event planning.  Well versed in day-to-day operations of a business office.



Technical Skills

  • Microsoft Office: Word, Excel, Power Point and Outlook
  • Peachtree Accounting Software
  • Apollo and Sabre Travel Software
  • Sycle & Hear Form Software             
  • Mosiaq Medical Software
  • Office equipment including: Fax, Scan, Copy, Credit Card Machine, Electronic Banking



Professional Highlights


Administrative/Office Management 

  • Well versed in managing calendars, databases, banking & mailings.
  • Excels in written & oral communication.
  • Strong customer service skills.
  • Works well independently or as part of a team.
  • Extremely proficient in meeting and event planning for up to 600 persons.
  • Well skilled at working with highly sensitive matters and materials.
  • Excels at multi tasking and prioritizing in a fast paced office.
  • Knowledgeable in accounting.
  • Handles Human Resource responsibilities including insurance, workman’s compensation, payroll reporting, and training personnel in policy & procedures of company.


Customer Service Skills   

  • Excellent problem resolution and listening skills.
  • Well versed in triaging situations, obtaining solutions and follow through.
  • Positive and resourceful while maintaining a high degree of professionalism




Medical Office Assistant/Patient Service Coordinator

  • Well versed at multi tasking in a fast paced in a highly stressful Medical Office 
  • Check in and out of patients, scheduling follow up appointments 
  • Scheduling specialty testing (CT, Biopsy, MRI’s, etc.) 
  • Obtaining authorizations from HMO’s for specialty testing both online and written, including researching EMR’s to find data to support testing. 
  • Updating Electronic Medical Records (EMR) and paper charts with 100% accuracy.  
  • Payment collection, mail distribution, answering phones, and triaging situations. 
  • Working with physicians, office personal and administration to provide the best possible service to patients. 
  • Responsible for managing over 800 patients.
  • Providing compassionate care to patients 


Travel, Tourism and Event Planning

  • Exceptional customer service for retail and commercial accounts ranging in size from six to seven hundred travelers per account, working in a call center as well as a walk in office. 
  • Excels in travel arrangements both domestic and international including: air travel, complex pricing and ticketing, all forms of ground transportation, hotel accommodations, cruises, land packages, meeting planning and international documentation.
  • Manages travel emergencies while travelers are enroute in an efficient and timely manner. Excellent problem resolution and advocator for clients with suppliers.
  • Successfully chaired and sub chaired events ranging from small to 600+ person events with budgets of approximately $25,000.
  • Excels at fundraising through events and direct marketing approach.


E-Commerce Experience

  • Knowledgeable in building and maintaining websites and business blogs 
  • Marketing E-Commerce Company 



Professional Experience


Lori’s Travel Service, Rochester NY

Inside Sales, domestic & international                                 2012-2013

Outside Sales/Travel Consultant      

After hours call center backup, outside sales travel agent for retail & corporate


Pluta Cancer Center, Rochester NY

Medical Office Assistant                                                          2011-2012

Providing office assistance in a medical office setting                                                                

Hear For You, Albany NY

Patient Service Coordinator                                                    2009-2011

Operations Manager                                                                

 Administrative, office/operations management and customer service skills servicing over 500 patients


Town & Country Travel, Pittsford NY  

Corporate Travel Consultant                                                  2006-2009

Customer service & travel consultant for corporate travel department


Sixth Floor Designs, Webster, NY  

Owner/ Artist                                                                             1999-Present

Management, E-Commerce & marketing for jewelry/mixed media art business


Henninger & Horn Inc., Rochester, NY 

Administrative Assistant                                                       1993-2003

Office Manager/Project Manager                                          

Administrative, Customer Service and Office Management Skills




      Nazareth Academy, Rochester NY                                  Regents: Business

      Monroe Community College                                               Hotel Management

                                                                                                & Event Planning



Volunteer Experience

  • Gilda’s Club of Rochester-instructor/help with jewelry and art classes
  • Lifetime Care- Hospice Division-Advocacy Program, Hildebrandt Center
  • Fairport Central Schools-fund raising, event planning & secretarial
  • Assumption Church, Fairport NY-instructor religious classes & misc. help


  • ID#: 78817
  • Location: Columbia, SC , 29212

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!