Administrative Assistant



Robert Brown                                                                  803-497-5082                       

1101 Hallbrook Drive Columbia, SC 29204                               

Objective: To obtain a challenging administrative medical position that will allow me to exercise my interpersonal communication and office skills.


EDUCATION: Dreher High School

                        COLUMBIA SC ( Graduated 1992)



  • Computer Literate   (MYSIS, Nexgen Sap, Citrix and dictation view)                            
  • Medical Terminology 
  • Medical Office Certification 
  • Insurance Claims Processing 
  • Credentialing (CAQH) 
  • Customer Service 
  • HIPAA certified and trained 



QUALITY IMPROVEMENT COORDINATOR                                    2/2014- Present


Assignment: Well Care Health Plans, Inc.   Columbia, SC

  • HEDIS PROJECT (Medical records management)
  • Supported the Provider Relations team to resolve claims and payments issues
  • Handled telephone inquiries for provider participation in claims, credentialing, contracts, or updates with OMNIFLOW system
  • Audited configuration loads on new contracts
  • Special projects as assigned or directed

MEDICAL RECORDS TECHNICIAN                                                     10/2007-5/2013


Assignment: Columbia Heart Clinic        Columbia, SC

  • Routed medical records within department
  • Collected and analyzed information by abstracting and coding clinical data
  • Reviewed information and maintaining relationships with office and health care providers on maintenance of all patient data.
  • Maintained files, documents, and sensitive information by following HIPAA privacy laws and procedures
  • Compliant with answering questions and correspondence of patients, hospital staff , law firms, insurance companies, and government agencies


MEDICAL OFFICE ASSISTANT                                        7/2007- 10/2007


Assignment: Lexington Medical Center           Columbia, SC

  • Handled all incoming and outgoing correspondence
  • Office liason to over 25 providers (phones, messages, and meetings)
  • Updated and organized all medical records
  • Completed and submitted insurance claims
  • Contacted and maintained relationships with insurance companies for billing purposes
  • Checked patient eligibility and coverage



FORKLIFT OPERATOR/ORDER EXPEDITOR              9/2006- 7/2007


Assignment: Metso Minerals   Columbia, SC

  • Organizing and expediting critical breakdown orders of rock machine parts
  • Shipping
  • Loading
  • Packing
  • Receiving
  • Driving forklift truck sitting/standing
  • Machine operator
  • Doffing labeling and dressing packages



MEDICAL RECORDS REPRESENTATIVE                     2/2004- 9/2006


Assignment: Columbia Gastroenterology Assoc   Columbia, SC

  • Managed patient records, and confidential files  
  • Handled all correspondence and requests 
  • Verified accuracy of inventory for compliance 
  • General office duties ( Phone, filing, messages, and intake) 
  • Provide office support for staff  by having files in order and accurately prepared for next day 



REFERENCES:   Available upon request


  • ID#: 82165
  • Location: Columbia, SC , 29209

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