Experienced Customer Service Representative

Latonya Renea Foy 803-463-0569 or 803-261-5843 latonya_frasier@yahoo.com or frasier.latonya@gmail.com   Objective: Obtain position with a growing company with opportunity for advancement.   Experience:  Senior Customer Service Associate  June 2009 to March 2013                          Verizon Wireless - Elgin, SC * Received calls from customers inquiring about cellular accounts and phone issues. * Performed troubleshooting steps with the customer to resolve cellular issues. * Maintained an appropriate call times and control daily. * Notated every account with what took place on the call so the next CSR will be able to assist the customer if needed. * Assisted or placed for customers the ordering of new devices, services, and plan changes. * Reviewed accounts to insure customers had the best plans and devices to fit their everyday needs.   Sales Associate    January 2008 to June 2009                    AT&T - Columbia, SC * Received calls from customer concerning their home phone bills and services. * Made sales on every call by offering services or products that customer didn't currently have. * Maintained and fell back while helping and offering on every call while handling customer's requests and concerns.   Operation Associate      July 2004 to January 2008                 Netflix - Columbia, SC * Examined outgoing and incoming shipments to ensure specifications were met. * Responsible for making sure the correct DVD was inside the correct sleeve. * Made production in a timely and structured limit. * Rental Returned, Inspected, Cleaned, and Shipped DVD's.   Order Selector       August 2003 to July 2004             H.T. Hackney -   West Columbia, SC * Kept track of the numbers of items selected in an order. * Made sure the items selected matched the ones consumer requested. * Insured that all orders were completed in a timely manner. Cashier, Cook & Bartender  March 2003 to August 2003               Creative Hosts Services - West Columbia, SC * Assisted subordinates and supervisors in identifying and resolving problems occurred. * Prepared food and beverages at customers request. * Maintained a clean work environment by performing sanitation duties.   Cashier& Stocker                  March 2002 to March 2003                    Amoco Convenience Store - Columbia, SC * Collected cash and charge payments from customers and made change for cash transactions. * Stocked shelves and marked prices on items. * Operated cash register to itemize and total customers' purchases in stores.   Direct Sales      September 2001 to March 2002                       G.M. Results - Columbia, SC * Displayed and sold merchandise to individuals in stores utilizing product knowledge and selling points. * Structured and maintained a client file. * Contributed to profitability by selling 50% of assigned sales task.   Telemarketer      June 1999 to August 2001         South Wind Sales - Myrtle Beach, SC * Recorded names, addresses, purchases and reactions of prospects solicited. * Keyed data from order card into computer, using keyboard. * Called prospective customers to explain type of service and merchandise offered. Education: Strayer University:       December 2009- Present   Bachelors Degree          Columbia, SC   Midland Technical College:  June 2008 - Present  Associates Degree         Columbia, SC

  • ID#: 82271
  • Location: Columbia, SC , 29229

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