Customer service/ data entry

Nakia Roseman 900 GRACERN RD APT. 148 COLUMBIA, SOUTH CAROLINA 29210 8033945225 NAKIAROSE@GMAIL.COM Objective To obtain a challenging and rewarding position, where initiative, the ability to learn and instill a sense of teamwork is used to improve an organizations operation. Work Experience VBO (VIRTUAL BUSINESS OFFICE)-RECRUITING SOLUTIONS, COLUMBIA, SC Accounts Receivable Payment Processor, Dec 2013 – present • Utilize systems such as Epic/GroupCast to locate patient accounts • Dissect remits/explantion of benefits to establish proper channeling of check: allowed/not allowed, first/secondary payor • Process insurance claim denials, distribute checks that are received to the proper hospital practice • Contact insurance claim reps to locate missing information not provided on remit. • Create excel reports of all checks processed daily TIME WARNER CABLE, WEST COLUMBIA, SC Telesales Support Desk Agent, Jan 2012 – Jun 2013 • Provides order-processing logistics support and data entry support • Serves as subject matter expert in billing system and work order entry at the regional level • Audits, corrects and tracks work order errors • Assists with reviewing and testing new software and new versions of software used by sales agents • Assists with creation of job aids for sales agents. • Assists sales reps through email, instant messaging, and telephone. • Tracks and maintains reports as assigned. • Develops customer solutions and proactively generates options to resolve issues TIME WARNER CABLE, WEST COLUMBIA, SC Inbound Telesales Representative, Jul 2011 – Feb 2012 • Articulates to customers the advantages of TWC products vs. competitiveproducts. • Executes sales calls resulting in maximizing sell-in percentage • Answer questions, build rapport and overcome objections to obtain new customers and upgrade current ones. DAVIDS BRIDAL, PINEVILLE, NC Assistant Manager, Oct 2008 – Jul 2011 • Participate in candidate sourcing/ recruiting. • Monitor overtime to avoid incurring additional payroll expense. • Organize Prom fashion at local high schools • Maximize business results by participating in floor management, helping to ensure superior service is provided. Education UNIVERSITY OF SOUTH CAROLINA, COLUMBIA, SC Real Estate Finance, Dec 2006 • Minor: Hotel, Restaurant, and Tourism Management • GPA: 3.2 Additional Skills • Customer Service • Communication Skills (verbal and written) • Problem Solving • Project Management Conflict Resolution • Computer Skills: Word, Excel, PowerPoint, Access, Microsoft Outlook • Leadership: Treasurer, Zeta Phi Beta Sorority (2005-2006) Social Chairman, Zeta Phi Beta Sorority (2005)

  • ID#: 84552
  • Location: Columbia, SC , 29210

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