Customer Service/ Data Entry/ Administrator
Tanille C. Fuller
A results-oriented customer service / management professional with more than 13 years of experience. I have the reliability, training and drive to make a positive difference to the firm in the form of increasing revenue and customer satisfaction.
Currently a candidate for A+, Network+, Security+ certifications.
SUMMARY OF EXPERIENCE
Researched and resolved invoice discrepancies based on 3rd Party and supplier analysis data, issued payment approvals for reconciled vendor invoices based on contracts and analysis data, managed quarterly billing logs for incoming invoices against the buys in DDS, provided accounting resolutions to clients/vendors in a timely manner, ran billing/status meeting with client leads, media planners, finance/media directors and billing team, audit store finances on a daily basis and made bank deposits. Responsible for opening/closing store, trained/retrained staff on old and new procedures, screened and interviewed candidates for new talent, collected/Processed timesheets for payroll, assisted with candidate recruitment and placement, typed employment and marketing letters for clients and candidates.
Handled inbound/Outbound Customer Service calls, Customer/Client negotiations with sales and products, solved customer grievances, knowledge of Oracle 611/611i, Donavan Data Systems including Prisma and I-desk, received and processed shipments on a weekly basis, created invoices, customer accounts and shipping confirmations, typed memos and letters, answered multi line phone system, coordinated events and conferences on a yearly basis.
Experience or training in diagnosing and repairing computer hardware. Experience in the installation of Windows desktop operating systems, Windows network operating systems, VMware, and other applications such as Microsoft Office 2003, 2007, 2010, 2013. Maintained and documented all processes to aid in future system repairs. Experience in setting up small networks and wireless networks (switches, WAP, routers, cabling). Installed and monitored malware monitoring systems. Maintained a complete inventory of IT related equipment on site.
Sales Associate, Macys Columbia, SC Sept/2014-Present
Assistant IT Specialist, Virginia College Columbia, SC Sept/2014-Present
Assistant Manager, Family Dollar. Columbia, SC Oct/2013-Feb/2014
Media Ops Manager, Mindshare Interaction, New York, NY Feb/2008-Aug/2013
Administrator, New Day Christian Fellowship Church, Jamaica, NY Mar/1999-Sept/2012
Temp/Admin Sales Support, Robert Half International, New York, NY Apr/2006-Feb/2008
Sr. Loan Officer, Premium Capital Funding, College Point, NY Sept/2005-Apr/2006 Inventory Specialist/HRA/Invoice Specialist, Dish Network, Brooklyn, NY May/2002-Sept/2005
Virginia College, Associates in Network Engineering April/2015