Shantae Evans




2903 Ridge Ct. Apt A

Augusta, GA 30906




Objective:  Customer Service Supervisor/ Administrative Assistant


Skills:      Keyboarding proficiency in Windows operations system, Knowledgeable in Word and Excel programs. Strong interpersonal, verbal and written communications skills, Effective problem solving and negotiation skills, Excellent soft skills, Self starter, motivator, Attentative, organizational skills, multi-tasker, Team player



01/2012 to 05/2012

Restaurant Manager

Bull Chicks Restaurant

403 Highland Ave

Augusta GA 30904







Supervise employees, cash customers out as well as cook for the customer.  Assisted with payroll and kept restaurant clean





10/03/2011 to 11/21/2011

Customer Service Representative (WellCare/ GA Medicaid)

Teleperformance, Augusta Call Center

2807 Wylds Rd Ext

Augusta GA 30909







I respond to Member and Provider phone inquiries regarding all aspects of client business, including claims, in a timely, accurate and professional manner, consistently meeting all guidelines.  I check member’s eligibility, process OTC orders, handle billing issues, change providers and all other needs requested of the member,





2008 to 2011

Customer Service Representative II (Supervisor Retention Department)

T-Mobile USA Augusta Call Center

3750 Wheeler Road

Augusta GA 30909

(800) 996-7566 employer code 70140





Provide world class customer service to all T-Mobile subscribers. Answer inbound phone calls to assist customers with billing and equipment troubleshooting and various questions about our plans, service and devices. Assist customer with escalated issues and concerns.  I Host team meetings to update employees on new products and changes in company policies  Supervise 15 employees, train new hires and trained for advancement within the company. Utilized company designed software to navigate through database to answer questions to assist customers with issues. Create customer satisfaction and loyalty through effective and timely resolution of a variety of customer inquiries. Provide support for new data products and service initiatives. Increase revenue via execution of various sales initiatives. Successfully complete Care training and additional training to focus on specific areas as required. Deliver one-call resolution for customer issues. Demonstrate positive and cooperative behavior with customers and coworkers. Use the Automated Knowledge System, as well as any training tools provided to deliver exceptional service to meet T-Mobile’s productivity and quality standards. Appropriately disburse adjustment and credits. Keep aware of all changes by reading and understanding documentation provided through automated knowledge systems. Get to the root cause of why customer would like want to cancel service and use saves process to keep customer with company. Complete process for requests to disconnect service. Meet and exceed all departmental goals and business objectives. Handle basic customer care skills plus any additional skills that are located in that particular site or as a business needs dictate.  Handle inbound disconnect/downgrade calls from existing customers, Responsible for retaining customers through positive customer relationship building, Diffuse the irate customer situation by utilizing strong listening skills and probing techniques, Identify reason(s) for disconnect and overcome objections in an effort to retain the customer, Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers, Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner




June 2006 to Sept. 2008


Waffle House

1171 West Martintown Rd.

North Augusta, SC 29841

(803) 441-0084                                                          



I completed orders with world class service to all customers. Processed cash, check, credit and debit card transactions utilizing cash register. I maintained a clean and sanitary eating environment to ensure excellent food inspections.



February 2002 to May 2006

Sales Supervisor

Wireless Retail

3830 Washington Rd

Martinez, GA 30909

(678) 851-3447




I managed four employees and made the weekly schedule.  Trained employees, data entry, Develop new personal and business accounts, Service existing accounts ,Provide wireless phone and internet services, Monitor the competition, Recommend change in products and services, Resolve customer complaints, Contribute to team effort and success, Maintain professional and technological knowledge of cutting edge technology, Assisted customers to make sure their service covered all of their needs, Maintained a record of sales



Cushena Jordan     (706) 832-2027

Jerry Jordan    (706) 726-1667

Whitney Lewis (803) 634-2456

Escabar Moore (706) 495-6637




 Associates of Science Business Administration Troy University 3/2012 GPA 3.0

Bachelors of Science Business Administration Troy University 3/2012- present


Practical Nursing Aiken Technical College 2003-2005 Completed all except one semester for Practical Nursing Program GPA 3.0





Training for Practical Nursing program was completed at Doctor’s Hospital, and Mattie C. Hall Nursing Home




Medical Billing and Coding License, 2005

CPR License 2003-2006                                                                      

  • ID#: 90873
  • Location: Columbia, SC , 29201

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