Customer Service/IT/Income Taxes/Evaluations/Exam Proctor

PROFILE

Seasoned Information Technology Professional with experience in programing, computer building and testing and call center and in-person technical support.  Manages multiple projects with an attention to detail, accuracy and timely completionCommunicates with diverse groups while maintaining a professional manner and image.

 

PROFESSIONAL SKILLS

Customer and Personal Service

  • Greet, receive, and assisted all visitors in a pleasant manner.
  • Answer, screen, and direct all inbound calls.
  • Performed callbacks with customers if issue could not be resolved on first contact.
  • Interacted with customers to answer inquiries about computers, internet equipment, software, or billing and provide solutions.
  • Gained great feedback and reviews from customers.

 

Technology

  • Resolved internet or other technical issues for clients and communicated challenging information in understandable terms.
  • Answered inquiries for and provided support and resolutions for handheld computers with GPS Systems, printers and desktop computers with networks.
  • Performed various cabling task.
  • Performed Help Desk duties such as updating Remedy software with resolutions and issues, recording interactions with customers, ordering customer’s cables and equipment, and setting-up email client.  
  • Discovered and developed quicker and sure resolution procedures.
  • Setup, uninstalled, cleared, and installed handheld and desktop computers and software.
  • Gained 100% success rates on monitors.
  • Develop, maintain, modify, test and debug computer software.

 

Administrative and Supervisory

  • Utilize computer software to build reports and retrieve employee information.
  • Complete daily logs and reports.  Performed password resets.
  • Supervised Help Desk staff.
  • Trained employees on procedures and methods for troubleshooting and resolutions.
  • Developed, emailed, printed, scanned, copied and mailed documents utilizing Microsoft Office products.
  • Scheduled appointments.
  • Resolved matters with computer, computer software, computer hardware and peripherals.
  • Utilized the internet for research, potential clients search and to retrieve and send the clients’ information.

 

Technical Expertise

Hardware: IBM Mainframe, AS/400, IBM/IBM Compatible PC.

Operating Systems: Windows NT, Windows 2000, XP, Vista, Windows 7.

Software: Remedy, Outlook, Outlook Express, Internet Explorer, Mozilla Firefox, Opera, Chrome, TSO, Panvelet, SDSF, Roscoe, ADS, Expediator, Xpeditor/Cics, Endevor, IDMS, ILD, OLQ, QMF, ADA/A, DB2, CICS, VSam, ISAM, LISP, DBase III, Access, WordPerfect, Word, Excel, PowerPoint, EMC2, MS Internet Mail, Outlook, Outlook Express, CRM, Salesforce.

Languages: COBOL, COBOL II, Assembly, JCL, CL, SQL, Basic, EasyTrieve, ADS/O, Prolog, C, Micro Focus COBOL, MS-DOS, VB.NET, HTML, C++.Brenda K. BosticPost Office Box 25232 – Columbia, South Carolina 29224 | brendabostic@gmx.com

 

PROFESSIONAL EXPERIENCE

  • Independent Contractor, Columbia, South Carolina  2006 – Present
  • Andrews International, Columbia, South Carolina  2008 – 2012
  • Proservicetechs.Com, Tampa, Florida  2008 – 2010
  • United States Census Bureau, Columbia, South Carolina  2009 – 2009
  • Omni Capital Funding, Columbia, South Carolina  2003 – 2007

 

EDUCATION

  • Associate of Science in Computer Technology
  • BusinessApplications Certificate
  • ID#: 93587
  • Location: Columbia, SC , 29224

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!